Tranch information and payment links can be incorporated into collections notices sent to clients with outstanding balances. An example of copy that can be included in collections email is below:

Example 1

“Please be advised that the following invoices are currently outstanding.

Should your records differ in any way, or should you have any questions or concerns regarding our fees or your outstanding balance(s), please contact our Accounting Department and we will be happy to assist you.

Pay your invoices online via our self-serve payment portal, powered by Tranch. We now accept credit cards, Real-Time bank payments, or you can pay your balance in installments (subject to approval by our 3rd party provider Tranch).

To pay your invoice online using our Tranch payments portal, visit https://paywithtranch.com/usservices.”

The Tranch team regularly works with partners to update collections language and ensure Tranch payment options are easily accessible by clients. If you have any questions or would like guidance on updating your process, please reach out to your Tranch account manager.